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PRAGIM Technologies: Salesforce training course content
Introduction
  • CRM Overview
  • Introduction to CRM?
  • Creating sales force ACCOUNT
Admin
  • Manage Users
    • Users
    • Mass Email Users
    • Roles
    • Permission Sets
    • Profiles
    • Public Groups
    • Queues
  • Company Profile
    • Company Information
    • Fiscal Year
    • Business Hours
    • Holidays
    • Language Settings
  • Security Controls
    • Sharing Settings
    • Field Accessibility
    • Password Polices
    • Session Settings
    • Network Access
  • Data Management
    • Data Export, Import in online
    • Using Data Loader
    • Online Data Loader
  • Communication Templates(Workflows)
    • Letter heads
    • Email Templates
    • Mail Merge Templates
  • Translation Workbench
    • Translation Settings
    • Translate
CUSTOMIZE
  • Creating
    • Custom App
    • Custom Object
    • Custom Fields-Type of fields
    • Page Layouts
    • Record Types
  • Workflows-Approval Process
    • Workflow Rules
    • Approval Processes
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  • Customization
    • Fields
    • Validation Rules
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    • Record Types
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    • Auto –Response Rules
  • Others
    • Web-to-case
    • Web-to-lead
    • Email-to-case
    • Lead convert Process
DEVELOPMENT
  • Triggers
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  • Basic Apex
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